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What are phone cards?
Phone cards,
or calling cards, are a prepaid method of
making a long distance (domestic or
international) call. In using a phone card
you save money on your long distance phone
bill.
There are no monthly bills, and no detailed
statements. Rather, you simply pay for the
calling time in advance and reduce the
prepaid balance as you make calls.
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Why should I use a phone card?
There are
many reasons why you should use calling
cards. Here are a few:
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They
are often much cheaper than long
distance providers.
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They
are cheaper than your local phone
company.
-
They
are cheaper than collect calls and
operator assisted calls
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You
can budget your long distance calling
costs.
-
You
can bypass hotel and educational
institution systems with the resultant
savings. (Dialing phone card toll free
access numbers allows you to bypass the
system.)
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There
are no monthly bills, and no detailed
statements. Rather, you simply pay for
the calling time in advance and reduce
the prepaid balance as you make calls.
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Are all the Phone Cards in DeshiCards.com.au
Website is owned by DeshiCards.com.au?
No.
DeshiCards.com.au is just a reseller of all the
cards on our website. Many different
companies own and provide the service of
these cards rather then only one company or
us. We clearly stat
the customer service number of each card on
our website. We also don't
take any responsibility of any technical
problem (If any) occurs during the use of
these cards.
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Can I
recharge my phone card?
No. Not
through our website. Every time you purchase
a card from us we will provide you with a
new PIN number. So you can not recharge the
card through our website.
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How do these cards work?
Each
calling card has Local Access number(s),
provided for your access. When you purchase
through our website we provide you the
"PIN(S)" as well. Just follow the
instruction provided with each phone card's
description page to know how to use that
card. Usually it is like this: dial the
access number, enter your "PIN" number, then
you'll be prompted to enter the phone number
that you're calling.
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How are calls billed?
Most calls
are billed in 1 minute increments with
international countries up to 3 minute or
more
minimums per call. Some of the cards do have
connection fees. There may be account
keeping fees or some surcharges on these
cards. We try to provide as much information
as possible on our website but users can
talk to the phone card's customer service
for more information.
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What is the
expiration date of my phone card?
Every phone
card is different. Please check with the
service provider if this information is not
listed on our website. It usually expires in
3-6 months after first use.
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Where is
the info about a Phone Card?
We have
description of every card that we sell on
this website. It includes the access
numbers, Dialing instructions, Customer
service number of this card etc. We try to
put updated rates/min of these cards if
possible.
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I have a
balance on my phone card. Can I transfer it?
No. You
can't do that. You must use it.
If you do not use it before your card expire
then you will lose your credit.
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When I try to call I get the message: "Your
call cannot be completed as dialed?"
Please
follow the exact instructions we e-mailed
you when you purchased your phone card. You
may have misdialed your destination number.
Also be aware that some pay phones and
cellular phones have restrictions. Check the
number and dial again. If the problem
persists call the customer service of the
service provider of the phone card.
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Hidden Charges in Prepaid Phone Cards
When you choose an inexpensive prepaid
phone card, it is usually associated with more hidden charges. You need
to pay attention to several common hidden charges, or the card can turn
out to be a lot more pricey. As a prepaid phone card retailer online,
our mission to our customers is to choose phone cards with high quality.
We always try our best to collect any information that's relevant to the
cards and make the information available online. We always try our best
to catch any changes and put the most updated information online.
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Connection Fee:
Also called first-minute surcharge
or Flag Fall. It's charged when a telephone
call is connected. It varies between 5c to $2.
The easiest way to evaluate whether a phone card with a connection fee is worthwhile
or not, is to estimate the average time for your phone calls. If you make 10 min
calls, a card for 5 cents/min with $0.50 connection fee is equal to $1. It's better
to use a phone card without a connection fee if you are not sure the person you are
calling is there, and the phone call may trigger an answering machine.
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Tax:
Believe it or not, some prepaid phone cards charge
a monthly tax or one-time tax, and it can be as high as $1. Try to avoid it by checking
the information on your phone card carefully.
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Maintenance Fee:
A maintenance fee
might be deducted from your phone card
if there is still enough of a balance. It won't be charged on your credit card. Some phone
cards will start to charge a maintenance fee either when the first phone call is connected
or after the first phone call is finished. It could be as high as $1, so check it out, too.
The maintenance fee can be charged every month, every two weeks, or every week.
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Minutes Rounding:
This is the basic unit to record the length of your phone calls.
Industry standard is one minute rounding, as in the case of your residential telephone services.
Prepaid phone cards can be rounded to one, two, or even three minutes. If it rounded to 3 minutes,
your 1 minute and 30 seconds phone call will be charged as a 3 min phone call and your 5 min phone
call will be charged as a 6 min phone call.
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Pay-Phone Surcharge:
Prepaid phone cards provide the most convenience when you want
to make inexpensive phone calls anywhere, but there is usually a surcharge between $0.15 up to
$0.75 associated when you use a public pay-phone.
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How do I create an account
with DeshiCards.com.au?
Creating an account in DeshiCards.com.au is
very easy. Just fill out the registration
form here and we will email you your account
details.
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How do I modify my account?
After you log onto DeshiCards.com.au you will see three Icons. "Update
Account", "Purchase
History" and
"Change Password". Just click on "Update
Account" icon to update or modify your
account details.
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What if I forget my
password/username?
You will be able to retrieve your username or
password from by providing your username or
email address in the this link.
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What if I change my email address?
If you change your email address, we
strongly recommend you to update your email
address from our "Update Account" link.
Otherwise we will keep sending you your PIN
numbers and other correspondences in your
old email address.
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How can I change my password?
After you log in to DeshiCards.com.au you will see
an icon "Change Password". Just click on
that icon to change your password.
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What if I submitted my
registration but did not receive an
email confirmation?
You should
receive your confirmation e-mail within few
minutes. Remember: Your confirmation e-mail
will only be sent to the e-mail address that
you registered with us. Sometimes our emails
can be caught up by Spam Filter of your
email provider.
If you don't get your confirmation e-mail
within 6 hours after registration, please
follow these steps:
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Check if
you enter your e-mail address correctly?
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If you
entered your e-mail correctly and you
still don't receive your confirmation
e-mail, you will need to request it
again by sending an email to
help@desicards.com.au and we will
send you the email again.
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After you
have followed the two previous steps and
you still don't receive the your
confirmation e-mail, please contact your
e-mail provider about possible e-mail
difficulties.
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Is there a limit to the number of phone
cards that I can purchase?
No. There is no limit. But we do not allow
our registered user to buy any phone cards
unless we verify them by our
verification
process. Once a user is verified by us, we
allow them to buy as many cards as they
want.
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How do
I search for a phone card?
Searching for
a phone card is a very easy and simple
process. If you know which country you want to call to, a quick way to
find a card would be to use our "Call From" and "Call To"
search option. You can find the "Call From"
and "Call To" on our home page. It will give
you a list of cards that can be used to from
your location to your destination. We also
have a search option for your "Local Access" number. Just put your city
name and search to get a list of cards that
can be used to call from your city.
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How do I buy a card?
Click in
here to see a
graphical representation of how to buy a card from our website.
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How
do I find the best card I am looking for?
As the phone
cards rates and quality changes very
frequently, finding the best card is pretty
hard. We try to update our users by
providing information about the card in our
news section. Although we will ask our users
to rely on their friends recommendation.
Also we have added a section called "User's
comment" on every cards description page
which might be helpful for new users and to
try a new
card.
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Where is my account info?
After you log
onto DeshiCards.com.au you will see three
Icons. "Update Account", "Purchase History"
and "Change Password". Just click on "Update
Account" icon to see your account
information and click on "Purchase History"
to see your last 3 months purchase history
including your very recent ones.
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Can
I purchase your phone cards over the phone?
No. We do not have this option yet.
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What
is the return policy of DeshiCards.com.au?
All the
purchase is final. Once the PIN number is
sent to your email address, we can not
refund you. Please read our
Privacy and
Return policy for more info.
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How
do I contact DeshiCards.com.au?
The best way
to contact us is by sending an email to
help@DeshiCards.com.au. We also can be
contacted by fax and by mail. Go to
contact us page
for more info.
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Where can I find my transaction history?
After you log
onto DeshiCards.com.au you will see three
Icons. "Update Account", "Purchase History"
and "Change Password". Just click on "Purchase History"
to see your last 3 months purchase history
including your very recent ones. You can
send an email to
help@DeshiCards.com.au
if you need your full Purchase History.
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User Agreement
DeshiCard.com DOES NOT represent these cards by any
shape and form.
Services of these cards are provided by a third party company which is a totally
different entity then DeshiCard.com. DeshiCard.com just put the comments and the details
of these cards which are provided by the card company unless it is mentioned otherwise.
DeshiCards.com.au DOES NOT take any responsibility for the following problems of these cards
If occur:
DeshiCards.com.au does not take these responsibility because these problems can ONLY be
solved by the Card Companies themselves. So please contact customer service number
of these card companies for more help regarding your problems.
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Out-of-stock cards.
If we have any
card(s) out of stock, we will try to put
them back on as soon as possible. If we do
not wish to continue that card anymore, we
will notify our users and take them from
display.
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Is it
secure to buy online?
Yes. Your
personal information is stored safely behind
our firewall. All online transactions at
DeshiCards.com.au web site are handled with
the highest industry-standard SSL encryption
as we take the issue of security seriously.
This uses a 128-bit encryption code to
ensure the highest level of security. We use
the industry-standard Secure Sockets Layer (SSL)
technology to prevent the information from
being intercepted. Also, your credit card
number is encrypted when your order is
stored. Every time you send us your credit
card number and your billing and shipping
information, you can rest assured that this
information is secure.
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Privacy Policy
Please click
here for our
Privacy policy.
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